What You'll Find in These FAQ Sections
We organized this FAQ around the questions that actually show up in our live chat queue every day. Each section covers one real topic — opening an account, verifying your identity, moving money in or out, or understanding why access depends on the state you're in. If you use PayPal, Venmo, or a Play+ prepaid card, there's a dedicated section on exactly
how those transactions work on our end. We also address what happens when a withdrawal is pending review and why that step exists. Players in Pittsburgh have told us they want clear, direct answers without wading through three pages of legal language — so that's what we built here. If something still isn't clear after reading, our live chat team can walk
you through the specific step.
- PayPal deposits
- Venmo transfers
- Play+ prepaid
- State access check
- ID verification step